Privacy Policy

This Privacy Policy explains how Aven handles personal information when you use the Aven website, send an enquiry, submit a referral, interact with the cookie banner or contact Aven directly. It applies to information collected through the website at avencreative.co.uk.

Aven is committed to handling personal information responsibly and in line with UK data protection law, including UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

Aven is a web design and development studio based in London, UK. Aven offers web design, web development, and website support and maintenance services.

For any questions about this Privacy Policy or how Aven handles personal information, contact hello@avencreative.co.uk.

Aven only collects information you choose to share. Depending on how you use the website, this may include:

• Your name
• Your email address
• Your business name, if provided
• Project details and website requirements
• Message content from enquiry forms
• Referral details, if you refer another person or business to Aven
• Your cookie preferences, as recorded through the cookie banner
• Basic technical information such as browser type, device type and general website usage data, where analytics or similar tools are in use

Aven does not ask for sensitive personal information, payment details, passwords or account credentials through the website.

Aven uses the information you provide to:

• Respond to your enquiry
• Discuss possible website projects and understand what you need
• Prepare project communication, proposals or next steps
• Manage referral enquiries
• Provide services where a project is agreed and moves forward
• Improve the website and enquiry process
• Keep reasonable business records

Aven does not sell personal information.

Aven does not add you to a mailing list without your agreement.

When you submit the contact form, the information is used to reply to your message and understand your project. Submitting a form does not create a contract or commitment on either side.

We use Formspree to process contact form submissions and deliver enquiries to our business email inbox.

Aven does not automatically add contact form submissions to any marketing database. If an enquiry does not move forward, your information is not kept longer than necessary.

If you refer another person or business to Aven, Aven may collect your details and the basic contact or business details of the person you are referring.

This information is used to manage the referral, contact the referred person about a possible project and apply the referral offer where relevant.

If you provide another person's details through the referral form, you should only do so if you have their permission or a genuine reason to make the introduction.

Aven uses necessary cookies or similar technologies to keep the website functioning correctly and to remember your cookie preferences.

Where optional analytics or similar tools are used, they are only activated where you have given consent through the cookie banner. No optional tracking takes place without your agreement.

For full details of the cookies used on this website, please read the Cookie Policy.

Aven only uses personal information where there is a lawful reason to do so under UK GDPR. The lawful bases Aven may rely on include:

• Legitimate interests — to respond to enquiries, manage referrals, improve the website and communicate about possible projects, where this does not override your rights
• Contract — where information is needed to prepare, discuss or deliver an agreed project
• Consent — where optional cookies, analytics or similar tools require your agreement before they are activated
• Legal obligation — where Aven is required to keep records for legal, tax or business compliance reasons

Aven keeps personal information only for as long as needed.

• General enquiries are kept only for as long as needed to respond and manage the enquiry
• If an enquiry becomes an active project, relevant project information may be kept for business, legal or record-keeping purposes
• Referral information is kept only for as long as needed to manage the referral and any related project communication
• Cookie consent preferences may be stored so the website can remember your choices

Aven does not sell personal information.

Aven may share limited information with trusted service providers where needed to run the website, send emails, host the website, manage enquiries, analyse website performance or support business operations. These providers should only access information that is necessary for the service they provide.

Where service providers process personal information outside the UK, appropriate safeguards are expected to be in place in line with UK data protection requirements.

Aven takes reasonable steps to protect personal information from unauthorised access, loss or misuse.

No website or online service can guarantee complete security. You should not send sensitive information, passwords, payment details or confidential account credentials through the website contact form.

Under UK GDPR, you have the right to:

• Access the personal information Aven holds about you
• Correct any inaccurate or incomplete information
• Request deletion of your information where there is no lawful reason to keep it
• Restrict how your information is used in certain circumstances
• Object to how your information is used, including where legitimate interests is the lawful basis
• Withdraw consent at any time where consent is the basis for processing

To make any of these requests, email hello@avencreative.co.uk. Aven will respond as promptly as possible.

If you have a concern about how Aven has handled your personal information, please contact Aven first at hello@avencreative.co.uk.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk.

Aven may update this Privacy Policy when the website, services, legal requirements or data practices change. The latest version will always be shown on this page.

If you have questions about any changes, contact hello@avencreative.co.uk.